{"id":747,"date":"2023-05-15T22:11:54","date_gmt":"2023-05-15T22:11:54","guid":{"rendered":"https:\/\/one-offmarbella.com\/?page_id=747"},"modified":"2023-10-10T19:22:29","modified_gmt":"2023-10-10T19:22:29","slug":"faqs","status":"publish","type":"page","link":"https:\/\/one-offmarbella.com\/en\/faqs\/","title":{"rendered":"FAQs: Preguntas frecuentes"},"content":{"rendered":"
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FAQs: Frequently Asked Questions at One \u2013 Off Marbella<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does the numbering process work, and when do I know the number of my item?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The numbering<\/strong> is entirely random<\/strong>, and when the order enters the production process, a number is assigned, which will not be available again.<\/span><\/p>

You will know the number of your item once you receive it at the location you specify.\u00a0 <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere does the name One \u2013 Off Marbella come from?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\"One-off\" is an English expression used to refer to something that occurs or is done only once, without repetition or continuity. In the business context, \"one-off\" can refer to a unique or custom-made product or service<\/strong>that is not produced in series or is unique in its class. For example, a piece of art, a haute couture dress, or an exclusive event can be considered a \"one-off.\"<\/span><\/p>

And we manufacture our garments in Marbella<\/strong>\u2026<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We accept: Visa<\/strong>, Mastercard<\/strong>, Apple Pay<\/strong>, Google Pay<\/strong> and PayPal<\/strong>.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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For each product<\/strong>, you will find a size guide that displays the measurements of the desired item. This way, you can select your ideal size.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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To prolong the life of your One \u2013 Off product, it is important to take special care. Make sure to handle the garment with caution so that the fibers maintain their structure and natural moisture. We recommend alternating daily use to reduce wear.<\/span><\/p>

Refer to the label for washing instructions<\/strong>. We recommend using a professional cleaning service.<\/span><\/p>

We produce unique garments; treat them as they deserve. It's not a mass-produced item that will wear out in a few months, so please take care.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Orders within the Iberian Peninsula:<\/span><\/span><\/p>

The randomness in the numbering of our products means that we work on a made-to-order basis, resulting in a delivery time of between 7 and 9 business days.<\/span><\/p>

Once you place the order, production begins, as we do not have it in stock since that unique garment did not exist before you ordered it.<\/span><\/p>

You can also opt for premium shipping, in which case you will receive your order within 3 to 5 business days.<\/p>

In the event of excessive demand or saturation in our workshop, the delivery time may extend to 20 business days. If this happens, we will contact you to inform you of the new estimated date and confirm the order.<\/span><\/p>

Orders outside the Iberian Peninsula:<\/span><\/span><\/p>

The randomness in the numbering of our products means that we work on a made-to-order basis. Once you place the order, production begins, as we do not have it in stock since that unique garment did not exist before you ordered it.<\/span><\/p>

Therefore, if you want a One \u2013 Off item and are outside the Iberian Peninsula, you need to contact us following a special purchasing process. Remember that our contact email is one.off.marbella@gmail.com.<\/strong><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Orders within the Iberian Peninsula:<\/span><\/span><\/p>

For purchases over 80\u20ac,<\/strong> One \u2013 Off Marbella will cover the shipping costs.<\/span><\/p>

To ensure that your item arrives in perfect condition on the estimated date of 7 to 9 business days, the transportation and insurance cost is 3.80\u20ac.
If you want to receive your order in 3 to 5 business days, you can choose our premium shipping option with a transportation and insurance cost of 9.99\u20ac.<\/span><\/p>

Orders outside the Iberian Peninsula:<\/span><\/span><\/p>

For purchases over 250\u20ac,<\/strong> One \u2013 Off Marbella will cover the shipping costs.<\/span><\/p>

If the indicated destination is outside the Iberian Peninsula, you need to contact us following a special purchasing process. Remember that our contact email is one.off.marbella@gmail.com.<\/strong><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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At One \u2013 Off, we believe that trust is a fundamental element in building relationships; therefore, we accept returns within the first 14 days after delivery<\/strong>. To initiate a return, simply contact our customer service, and we will work with you to resolve the situation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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You can reach out to us through our social media channels or via our customer service email at \"one.off.marbella@gmail.com.<\/strong>\". We are at your disposal.<\/span><\/p>

You can find more information in the \"contact<\/a><\/strong>\" section on our website.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Still no Answers?<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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FAQs: Preguntas frecuentes en One – Off Marbella \u00bfC\u00f3mo funciona el proceso de numeraci\u00f3n y cuando conozco el n\u00famero de…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-747","page","type-page","status-publish","hentry"],"post-meta":{"_edit_lock":["1696965750:1"],"_last_editor_used_jetpack":["block-editor"],"_edit_last":["1"],"site-container":["default"],"site-header-transparent":["default"],"site-page-header":["default"],"site-sidebar":["default"],"_yoast_wpseo_focuskw":["faqs"],"_yoast_wpseo_linkdex":["47"],"_yoast_wpseo_estimated-reading-time-minutes":["0"],"_yoast_wpseo_wordproof_timestamp":[""],"_elementor_edit_mode":["builder"],"_elementor_template_type":["wp-page"],"_elementor_version":["3.16.4"],"_wp_page_template":["default"],"_elementor_data":["[{\"id\":\"b134c8a\",\"elType\":\"section\",\"settings\":[],\"elements\":[{\"id\":\"657e5fc\",\"elType\":\"column\",\"settings\":{\"_column_size\":100,\"_inline_size\":null},\"elements\":[{\"id\":\"6550707\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/one-offmarbella.com\\\/wp-content\\\/uploads\\\/2023\\\/06\\\/faq.jpg\",\"id\":1176,\"size\":\"\",\"alt\":\"\",\"source\":\"library\"},\"width\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"space\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"-190\",\"right\":\"-190\",\"bottom\":\"-190\",\"left\":\"-190\",\"isLinked\":true},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":true},\"_position\":\"absolute\",\"_offset_y\":{\"unit\":\"px\",\"size\":190,\"sizes\":[]},\"_title\":\"Imagen\"},\"elements\":[],\"widgetType\":\"image\"},{\"id\":\"d54e13c\",\"elType\":\"widget\",\"settings\":{\"editor\":\"

FAQs: Preguntas frecuentes en One - Off Marbella<\\\/span><\\\/p>\",\"align\":\"center\",\"typography_typography\":\"custom\",\"typography_font_family\":\"EB Garamond\",\"typography_font_size\":{\"unit\":\"px\",\"size\":40,\"sizes\":[]},\"typography_font_weight\":\"500\",\"_position\":\"absolute\",\"_offset_y\":{\"unit\":\"px\",\"size\":130,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":29,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"em\",\"size\":1.2,\"sizes\":[]},\"typography_letter_spacing_tablet\":{\"unit\":\"px\",\"size\":0.9,\"sizes\":[]},\"_offset_x_tablet\":{\"size\":7,\"unit\":\"px\"},\"_offset_x_mobile\":{\"size\":1,\"unit\":\"px\"},\"_offset_y_tablet\":{\"size\":98,\"unit\":\"px\"},\"_offset_y_mobile\":{\"size\":16,\"unit\":\"px\"}},\"elements\":[],\"widgetType\":\"text-editor\"}],\"isInner\":false}],\"isInner\":false},{\"id\":\"90224de\",\"elType\":\"section\",\"settings\":[],\"elements\":[{\"id\":\"6cb5964\",\"elType\":\"column\",\"settings\":{\"_column_size\":100,\"_inline_size\":null},\"elements\":[{\"id\":\"82abdfb\",\"elType\":\"widget\",\"settings\":{\"editor\":\"

\\u00a0<\\\/h2>

\\u00a0<\\\/h2>

\\u00a0<\\\/p>

\\u00a0<\\\/p>\",\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"20\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"text-editor\"}],\"isInner\":false}],\"isInner\":false},{\"id\":\"2cb6f80\",\"elType\":\"section\",\"settings\":[],\"elements\":[{\"id\":\"057fe80\",\"elType\":\"column\",\"settings\":{\"_column_size\":100,\"_inline_size\":null},\"elements\":[{\"id\":\"e866ca8\",\"elType\":\"widget\",\"settings\":{\"tabs\":[{\"tab_title\":\"\\u00bfC\\u00f3mo funciona el proceso de numeraci\\u00f3n y cuando conozco el n\\u00famero de mi art\\u00edculo?\",\"tab_content\":\"

La numeraci\\u00f3n<\\\/strong> es completamente aleatoria<\\\/strong> y cuando la orden entra en el proceso de producci\\u00f3n, se asigna el n\\u00famero, el cual no volver\\u00e1 a estar disponible.<\\\/span><\\\/p>

Conocer\\u00e1 el n\\u00famero de su art\\u00edculo una vez lo reciba en la localizaci\\u00f3n que nos indique.\\u00a0 <\\\/span><\\\/p>\",\"_id\":\"193506b\"},{\"tab_title\":\"\\u00bfDe d\\u00f3nde proviene el nombre One \\u2013 Off Marbella?\",\"tab_content\":\"

One-off\\\" es una expresi\\u00f3n en ingl\\u00e9s que se utiliza para referirse a algo que ocurre o se hace solamente una vez, sin repetici\\u00f3n o continuidad. En el \\u00e1mbito comercial, \\\"one-off\\\" puede referirse a un producto o servicio \\u00fanico o hecho a medida<\\\/strong>, que no se produce en serie o que es \\u00fanico en su clase. Por ejemplo, una pieza de arte, un vestido de alta costura o un evento exclusivo pueden ser considerados \\\"one-off\\\".<\\\/span><\\\/p>

Y confeccionamos nuestras prendas en Marbella<\\\/strong>\\u2026<\\\/span><\\\/p>\",\"_id\":\"23b2a9a\"},{\"_id\":\"e011e23\",\"tab_title\":\"\\u00bfCu\\u00e1les son los m\\u00e9todos de pago aceptados?\",\"tab_content\":\"

Aceptamos: Visa<\\\/strong>, Mastercard<\\\/strong>, Apple Pay<\\\/strong>, Google Pay<\\\/strong> y PayPal<\\\/strong>.<\\\/span><\\\/p>\"},{\"_id\":\"afe7ad3\",\"tab_title\":\"\\u00bfQu\\u00e9 talla debo pedir?\",\"tab_content\":\"

En cada producto<\\\/strong>, encontrar\\u00e1s una gu\\u00eda de tallas en la que podr\\u00e1s ver las medidas del producto que desees. De este modo, podr\\u00e1s seleccionar tu talla ideal.<\\\/span><\\\/p>\"},{\"_id\":\"b7f6f18\",\"tab_title\":\"\\u00bfC\\u00f3mo cuidar de mis prendas de ropa?\",\"tab_content\":\"

Para prolongar la vida de su producto One - Off, es importante tomar un cuidado especial. Aseg\\u00farese de tratar con precauci\\u00f3n la prenda para que las fibras mantengan su estructura y humedad natural. Recomendamos alternar el uso diario para reducir el desgaste.<\\\/span><\\\/p>

Consulte la etiqueta para conocer las instrucciones de lavado<\\\/strong>. Recomendamos utilizar un servicio de limpieza profesional.<\\\/span><\\\/p>

Producimos prendas \\u00fanicas, tr\\u00e1telas como se merecen. No es una prenda masificada que tirar\\u00e1 en unos meses, por favor, cu\\u00eddela.<\\\/span><\\\/p>\"},{\"_id\":\"26939e4\",\"tab_title\":\"\\u00bfCu\\u00e1nto tiempo tarda en llegar mi pedido?\",\"tab_content\":\"

Pedidos dentro de la Pen\\u00ednsula Ib\\u00e9rica:<\\\/span><\\\/span><\\\/p>

La aleatoriedad de la numeraci\\u00f3n de nuestros productos nos hace trabajar bajo demanda, esto resulta en un tiempo de entrega de entre 7 y 9 d\\u00edas laborales.<\\\/span><\\\/p>

Una vez realice el pedido, comenzar\\u00e1 la producci\\u00f3n de este, no lo tenemos en stock ya que antes de que usted lo pidiese no exist\\u00eda esa prenda \\u00fanica.<\\\/span><\\\/p>

Podr\\u00e1 tambi\\u00e9n optar por un env\\u00edo premium, con el cual recibir\\u00e1 su pedido de 3 a 5 d\\u00edas laborales.<\\\/p>

En caso de excesiva demanda o saturaci\\u00f3n de nuestro taller, podr\\u00e1 alargarse a los 20 d\\u00edas laborales. Si esto ocurre contactaremos con usted para que conozca la nueva fecha estimada para volver a confirmar el pedido.<\\\/span><\\\/p>

Pedidos fuera de la Pen\\u00ednsula Ib\\u00e9rica:<\\\/span><\\\/span><\\\/p>

La aleatoriedad de la numeraci\\u00f3n de nuestros productos nos hace trabajar bajo demanda. Una vez realice el pedido, comenzar\\u00e1 la producci\\u00f3n de este, no lo tenemos en stock ya que antes de que usted lo pidiese no exist\\u00eda esa prenda \\u00fanica.<\\\/span><\\\/p>

Por tanto, si desea un art\\u00edculo One \\u2013 Off y se encuentra fuera de la Pen\\u00ednsula Ib\\u00e9rica, ha de contactar con nosotros siguiendo un proceso de compra especial. Recuerde que nuestro correo de contacto es one.off.marbella@gmail.com.<\\\/strong><\\\/span><\\\/p>\"},{\"_id\":\"b122662\",\"tab_title\":\"\\u00bfCu\\u00e1les son los gastos de env\\u00edo?\",\"tab_content\":\"

Pedidos dentro de la Pen\\u00ednsula Ib\\u00e9rica:<\\\/span><\\\/span><\\\/p>

Para compras superiores a 80\\u20ac<\\\/strong> One \\u2013 Off Marbella se har\\u00e1 cargo de los gastos de env\\u00edo.<\\\/span><\\\/p>

Para que su art\\u00edculo llegue en la fecha estimada de entre 7 y 9 d\\u00edas laborales en condiciones perfectas, el coste de transporte y seguro es de 3.80\\u20ac.
Si desea recibir su pedido en 3 a 5 d\\u00edas laborales, podr\\u00e1 optar por nuestro env\\u00edo premium con un coste de transporte y seguro de 9,99\\u20ac.<\\\/span><\\\/p>

Pedidos fuera de la Pen\\u00ednsula Ib\\u00e9rica:<\\\/span><\\\/span><\\\/p>

Para compras superiores a 250\\u20ac<\\\/strong> One \\u2013 Off Marbella se har\\u00e1 cargo de los gastos de env\\u00edo.<\\\/span><\\\/p>

En caso de que el destino indicado se encuentre fuera de la Pen\\u00ednsula Ib\\u00e9rica, ha de contactar con nosotros siguiendo un proceso de compra especial. Recuerde que nuestro correo de contacto es one.off.marbella@gmail.com.<\\\/strong><\\\/span><\\\/p>\"},{\"_id\":\"098255a\",\"tab_title\":\"\\u00bfCu\\u00e1l es la pol\\u00edtica de devoluciones y cambios?\",\"tab_content\":\"

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